ZFM Service — Privacy Policy
Effective 7 October 2026 · Applies to the ZFM Service mobile app (Android package
com.arunexcello.zfm) and the ZIVA facilities-management service at ziva.arunexcello.com.
ZFM Service is operated by Arun Excello (“we”, “us”) for the residents, staff and security team of the residential communities we manage. This policy explains what information the app handles, why, and the choices you have. The app is for registered users only: accounts are created by the community’s management, not by public sign-up.
Information we collect
| Information | Whose | Why it is used |
|---|---|---|
| Name, phone number, email address, house / flat number, login ID | Residents, staff, security and facility engineers | To create and run your account, show your bills and requests, and contact you about them. |
| Visitor name, phone number, vehicle number, flat being visited, purpose of visit, and a photo taken at the gate | Visitors, entered by security staff | To record entry and exit at the gate and to alert the resident being visited. |
| Precise location (GPS) | Security staff only | Read only while a guard is scanning a patrol checkpoint, to confirm the guard is at that checkpoint. It is not collected in the background and is never collected from residents. |
| Photos and camera | Users who choose to take a photo | To attach photos to maintenance tickets and visitor entries, and to scan patrol QR codes. The camera is used only when you open these features. |
| Service records: bills, payments recorded by management, maintenance tickets, laundry, amenity bookings, and service visits (for example clinic or physiotherapy visits recorded for billing) | Residents | To provide the community services you use and to bill for them. |
| Device notification token | All app users | To send you notifications such as visitor arrivals and ticket updates. |
We do not collect contacts, call logs, SMS, or your device’s advertising ID, and the app contains no advertising.
How information is shared
We do not sell personal information or share it for advertising. Information is visible only to the people who need it to run the community — for example, a visitor’s details to the resident being visited and to the security desk, and a ticket to the engineer assigned to it. We use Google Firebase Cloud Messaging to deliver notifications, which receives your device’s notification token. We may disclose information where required by law.
Storage and security
Information is stored on servers we operate in India. All traffic between the app and our servers is encrypted (HTTPS). Access is limited by user role, and passwords are stored only in hashed form.
Retention
Account and billing records are kept for as long as you are a resident or staff member, and afterwards for as long as accounting and legal obligations require. Visitor and patrol records are kept for security purposes and are deleted when no longer needed.
Your choices and rights
- You can refuse the camera, location or notification permissions in your phone’s settings; the related feature will then not work, but the rest of the app will.
- You can ask to see or correct your personal information at any time through your community’s management office or by email (below).
How to delete your ZFM Service account and data
- Email erp@arunexcello.com from the email address or phone number registered on your account, with the subject “ZFM Service – delete my data”, and say whether you want your whole account closed or only some data removed. You can also make the request in person at your community’s management office.
- We confirm the request with you, then complete it within 30 days and tell you when it is done.
What is deleted: your login, profile (name, phone number, email), notification tokens, photos you
uploaded, and your tickets and amenity bookings.
What is kept, and for how long: billing and payment records are kept for 8 years as required by Indian
tax and accounting law; visitor and gate-entry records that mention you are kept for up to 1 year for security
purposes. After these periods they are deleted.
Children
The app is intended for adults (18+) and is not directed at children.
Changes to this policy
If we change this policy we will update this page and its effective date.
Contact
Arun Excello · Bhattad Towers, 18, West Cott Road, Royapettah, Chennai 600014, Tamil Nadu, India
Email: erp@arunexcello.com